Short Response Support Services

Short Response will provide you with immediately available on-call support 24 hours a day, 7 days a week.

Providing Hardware, Software, Operating System, and User support for Servers, Desktop and Laptop PCs, Networks, Firewalls, Websites, and Telephone Systems/Voicemails.

Support is provided with a 15 min. voice/telepresence, and 2 hour on-site response time window for on-call issues.

With ASAP Remote support, most non hardware issues can be resolved within the hour, allowing normal business to resume with minimal interruption.

While undedicated support is available, Short Response's primary focus is on Dedicated Support. The idea behind the Dedicated Support concept is to provide customers with preventive maintenance, ongoing support, and scheduled upgrades/enhancements all within a fixed price package, allowing their IT support to become a static and thus easily budgeted item. With this in mind, there are several packages available, and if none of them seem to fit your anticipated needs, a custom package can be easily negotiated. By signing up for a Dedicated Support Package, you will qualify for much lower rates, and the peace of mind that at any time, day, night, or even over the weekend, you can call and help will be available.

Non-Dedicated Support Costs:
Pre-Scheduled Normal Hours (9:00am-6:00pm, M-F) - $125 per hour, 2 hour minimum.
Additional time is billed in half-hour increments, rounded up after the first 5 min. ($250 minimum call)

Pre-Scheduled After Hours/Weekends - $175 per hour, 2 hour minimum.
Additional time is billed in half-hour increments, rounded up after the first 5 min. ($350 minimum call)

Unscheduled Normal Hours (9:00am-6:00pm, M-F) $150 per hour, 2 hour minimum.
Additional time is billed in half-hour increments, rounded up after the first 5 min. ($300 minimum call)

Unscheduled After Hours/Weekends - $200 per hour, 2 hour minimum.
Additional time is billed in half-hour increments, rounded up after the first 5 min. ($400 minimum call)

Weekly Rates:	Monthly Rates:
Basic support - $125/Week Equals about 1 hour a week. Unused time may be applied towards larger projects, as long as the quarterly average does not exceed 14 hours. Price per-hour for extra time is billed at $120/Hour. ASAP Remote Support included.	Up to 5 hours/Month - $500/Month Equals about 1 hour a week. Unused time may be applied towards larger projects, as long as the Quarterly total does not exceed 20 hours. Price per-hour for extra time is billed at $120/Hour. ASAP Remote Support included.
Up to 5 hours/week - $500/Week Equals about 1 hour a day. Unused time may be applied towards larger projects, as long as the weekly average does not exceed 5 hours, and the monthly average does not exceed 25 hours. Price per-hour for extra time is billed at $100/Hour. ASAP Remote and limited After-Hours Support included.	Up to 5 hours/Week - $2,000/Month Equals about 1 hour a day. Unused time may be applied towards larger projects, as long as the weekly average does not exceed 10 hours, and the monthly average does not exceed 25 hours. Price per-hour for extra time is billed at $100/Hour. ASAP Remote and limited After-Hours Support included.
Up to 10 hours/week - $750/Week Equals about 2 hours a day. Unused time may be applied towards larger projects, as long as the weekly average does not exceed 10 hours, and the monthly average does not exceed 45 hours. Price per-hour for extra time is billed at $75/Hour. 24/7, ASAP Remote and After-Hours Support included.	Up to 10 hours/Week - $3,400/Month Equals about 2 hours a day. Unused time may be applied towards larger projects, as long as the weekly average does not exceed 20 hours, and the monthly average does not exceed 45 hours. Price per-hour for extra time is billed at $75/Hour. 24/7, ASAP Remote and After-Hours Support included.
New Contracts are billed on the first date of support, and full payment is due within 30 days. After the first 30 days, payment must be received before scheduled service period to qualify.

Phone calls are counted as a 15 min minimum. ASAP Remote Support is counted as a half-hour minimum. Onsite time is counted at a 1 hour minimum, unless support was provided proactively due to a technician already being on-site, in which case it is counted at a half-hour minimum. Billing for excess hours will be at the stated rate, and averaged based on actual hours worked over a given calendar month. After hours/weekend calls are subject to a surcharge of 50% of the Hourly Rate, unless otherwise noted. Notice will be provided before any anticipated excess hours are generated. Ongoing billing can be generated either weekly, monthly, quarterly, or annually. Support billing is based on pre-paid pricing, and payment must be received prior to services being rendered. Minimum qualifying support period is 2 weeks. Should support be canceled by the client in advance of the start of an already billed or paid period, the client will be entitled to a full refund of the pre-paid amount within 30 days of cancelation, providing no other outstanding balance is due on the customer's account. Unused hours expire after 90 days, unless otherwise noted. Oldest hours are applied first..